How do you benefit from using a parking payment app, such as PassportParking Mobile Pay, Apple Tap and Pay, or Android Pay?
Mobile pay eliminates the need for coins and cash to pay for parking, making parking easy and convenient
View your parking history and print your parking receipts online
If using PassportParking, you can receive text message alerts 15 minutes before your parking session expires
If using PassportParking, you can extend your parking time from anywhere without rushing back to the meter
How do parking enforcement staff know that I have paid through a mobile app?
If you pay with PassportParking Mobile Pay, the zone and space information that you enter is immediately sent to the parking enforcement’s monitoring system. If you pay with Apple Tap and Pay or Android Pay, your payment will appear on the meter.
Do I get a receipt?
Yes. All transactions can be viewed by logging into your PassportParking Mobile Pay, Apple Tap and Pay, or Android Pay account.
If you pay with coins at the meter, you can contact Downtown Parking Management for a receipt if you know the space number and time.
If you pay by card at the meter, please contact your card vendor for a receipt.
Is it safe to do a credit card transaction over the phone, at the meter, or on the mobile parking payment app?
Yes. Your credit card number is encrypted when you pay at the meter or sign up with a mobile parking payment app such as PassportParking, Apple Tap and Pay, or Android Pay, and your credit card number is never entered, displayed, or spoken during a transaction.
What costs are associated with parking payment apps?
Registering with PassportParking Mobile Pay is free of charge. Usual parking rates still apply, along with a 25 cents convenience fee that will be charged to your credit or debit card.
Registration with Apple Tap and Pay and Android Pay is free, and there is no convenience fee applied to transactions.
Why is the City of Ocala involved in redeveloping Brownfields?
As a local government, the City of Ocala’s mission is to provide fiscally responsible services consistent with the community’s current and future expectations. One of the strategic goals of that mission is to ensure the city has quality of place. That includes joining in the effort to redevelop or activate vacant, abandoned, or underutilized properties that could benefit the public. Redevelopment of property saves the City money by not having to extend services further and further from existing infrastructure such as water, sewer and electric, solid waste, police and fire and roads and telecommunications. Remediating hazardous materials ensures citizens have a healthy environment in which to live, play and prosper.
Who is responsible for cleaning up a property with hazardous material contamination?
The property owner is typically responsible, especially if they caused the contamination. However, if a property owner can show it did not cause the contamination, it may work with the US EPA or State agencies to apply for assistance to remediate the property.
What is a Brownfield?
According to the U.S. Environmental Protection Agency, a brownfield is "real property, the expansion, redevelopment, or reuse of which may be complicated by the presence or potential presence of a hazardous substance, pollutant, or contaminant."
Why wouldn't we just want to keep the water there?
The ultimate goal is to reduce the nutrient loading of the springshed. A Wetland is a natural way of filtering out these excess nutrients.
Where does all of the excess water go now?
Currently some of the water is used for local irrigation, and the rest is used for agricultural spraying.
How many parking spots will be available?
Right now the plan is to have 30 parking spots at the entrance of the park, with a potential for overflow parking nearby.
What is the plan for the invasive species that currently inhabit the park area?
We will do our best to eliminate the invasive species through removal. The park is an area in which the goal is for local, native species to thrive, and we don’t want them to have the competition of invasive species.
What impact will this park have on local schools?
It is our hope and one of our ultimate goals for the park to be utilized for school functions and field trips. It is a great way to incorporate STEAM (Science, Technology, Engineering, Art, and Math) programming and hands-on learning into the curriculum.
How deep will the pond water be?
In areas that are marshes, the water will only be a couple of inches deep. The deepest pond will be approximately 10 feet deep.
Will it just be a pond?
The Wetland Groundwater Recharge Park will span 30 acres. There will be a pond, however, it will also include multiple different marsh areas. These marsh areas are wonderful for wildlife habitat, and viewing. They allow for different grasses and plants to grow, providing a food source and shelter for many of the parks native residents.
This is replacing a Disc Golf Course, what is the recreational benefit to having this park?
The park will be equipped with many recreational options which include walkways, boardwalks, educational kiosks, wildlife observation overlooks, and more!
I live near the park, how will this affect me?
Based on previous Wetland Parks throughout Florida, it has been shown that the property values surrounding the park have increased. The common response from residents living near a recharge park are very positive.
How will this benefit the Aquifer?
This project will have immediate benefits to the aquifer since any additional recharge provided above natural rainfall driven recharge is a benefit.
To be clear, this project is not going to solve all of the water limitations in the area; however, it will be an improvement to how the aquifer is managed today.
The benefits should be realized in volume. The City will be returning 3 to 5 million of gallons of water per day (mgd) to the aquifer and the benefits can be realized from Day 1.
Steady state (in other words, when the water mound beneath the wetland is stabilized and water is going in steadily to the aquifer) should occur within a month or so. We expect this rate to be on the order of 3 to 5 mgd based on what we are seeing in the field with regards to soil types and geology.
How long will the project take?
The Wetland Groundwater Recharge Park is currently being worked on. The projected time for the park to be completed and open is Spring of 2020. If you would like to see the complete timeline, please visit the Wetland Groundwater Recharge Park homepage.
How much water will be sent to the park daily?
3 - 5 million gallons of water will be taken from both Water Reclamation Facilities
How can I find available property or rental space?
There are several options, depending on where you want your business to be. One is a local commercial realtor; another is the CEP’s Sites and Buildings Database, located here.
What types of businesses are eligible for City incentives?
Businesses involved in Qualified Target Industries, such as Cleantech, Life Sciences, Infotech, Aviation or Aerospace, Homeland Security or Defense, and Financial or Professional Services are eligible to apply for incentives.
My business isn’t in the city of Ocala; can you assist me?
If your business is a City of Ocala electric, water or sewer customer, the City may be able to assist.
Does the City support Brownfields development?
There are several brownfield sites within the City of Ocala. Staff works to obtain federal grants for assessment and clean up, and will coordinate with a developer and regulatory agencies to assist in constructing a project.
The most recent example of a brownfield redevelopment is 315 NE 14th Street. This former meat packing plant now houses a group of logistic companies.
What economic development business incentives are available?
The City's Economic Development business incentives can include grants, permit fee waivers and infrastructure assistance.
The Small Business Investment Program may grant up to $24,999 in capital improvement reimbursements.
The Economic Investment Program may include, but is not limited to, permit fee waivers, infrastructure assistance, and other grant monies.
Additionally, there are tax incentives available, such as the Urban Job Tax Credit Area (UJTC). Impact fee credits may be applied for development within the City's Community Redevelopment Areas (CRA's). Redevelopment on a brownfield parcel may qualify for Job Bonus Tax refunds, Building Material Sales Tax refunds or Voluntary Cleanup Tax credits. Opportunity Zones have been identified by Florida's Governor and the United States Treasury.
Does Community Development Services repair mobile homes?
No, only site-built homes are eligible under Community Development Services programs.
How do I get Community Program assistance?
Please call 352-629-8231 to schedule an appointment.
What services does Community Programs offer?
The City of Ocala may offer Down Payment or Closing Cost purchase assistance, as well as housing repairs for owner-occupied homes.
Does the City offer rental assistance?
The City does not offer rental assistance. Please call 211 for other possible programs.
I don't live in the city of Ocala; can I receive Community Programs assistance?
Applicants must own a home within the City limits of Ocala. Staff can help you determine if your home is in the city or the county.
Where do I find the locations of all current outages?
Please call 352-351-6666 to report a power outage in your area. This is a fast & efficient way to report your outage. An outage only needs to be reported once, as this will prevent the outage hotline from being backed up with calls and prohibit other customers from reporting their outages.
Why is it important to keep my contact information current?
Ocala Electric Utility uses your account number, meter number and/or phone number, to report an outage call in our computer system. Providing us with an up-to-date phone number will allow you to report your power outage easier and faster.
Check your service panel to shut off the main power in your house due to an emergency, or to see if an outage affects your circuits. Most breaker panels have a main switch to cut all the power off within your home. If your breaker panel does not contain a main switch, turn off all circuit breakers. Always use a side of caution while working on an appliance or wiring, post a sign that says, "Leave power off" so no one will turn it on by mistake.
When will my power be restored?
After any outage, Ocala Electric Utility uses an efficient and effective process to restore power to our customers. Crews quickly analyze and reroute power along undamaged circuits to bring power back to customers as quickly as possible. If there is a major outage, repairs are often started at the power plants, which work toward the substations and feeders, and is provided to the surrounding neighborhoods into the individual homes. Repairs are prioritized by fixing the areas which will restore power to the most customers at a given time, or determine community needs such as hospitals, and emergency services.
Please be assured that Ocala Electric Utility works diligently to get our customers restored.
There may be different feeders, transformers, and/or transmission lines that are serving opposite sides of the street. If the power outage is secluded to your specific home, you may have a damaged service line or your weather head.
What is a weather head and who is responsible?
The weather head is wires surrounded by piping which enters your home. This is how electric service is provided to our customer’s individual homes. If the weather head is damaged, customers must have it repaired by a licensed electrician before Ocala Electric Utility reconnects electric service.
Who is responsible for fixing what?
If your electrical components are damaged, you may be responsible for repairs. Identify your type of service connection below to learn what your responsibilities are.
Why do I see Mosquito Control trucks driving through my neighborhood, with lights flashing, and I see nothing sprayed out?
The equipment used by Mosquito Control for killing adult mosquitoes is called Ultra-low Volume spray. This equipment is designed to emit small particles of insecticide to provide good coverage without creating a cloud or fog. The trucks and sprayer are geared so the chemical will be dispersed at the correct rate, no matter the speed in which the truck is traveling. The chemicals used are the type that kill adult mosquitoes on contact.
Are the chemicals used hazardous to my health?
The chemicals used to kill adult mosquitoes or their larvae have been tested rigorously and are approved for use by the United States Environmental Projection Agency and the Florida Department of Agriculture and Consumer Services.
Why can't you fog on a regular basis, such as once a week?
The Florida Administrative Code requires Mosquito Control agencies to measure mosquito activity. Only after mosquitoes reach a quantity above the normal baseline population can spray operation take place. Areas with high levels of activity are sprayed on an as needed basis.
How long does the mosquito spray last?
Adult mosquito sprays are effective for only 24 hours or less. Spraying an area does not prevent mosquitoes from re-entering the area.
Why don't you do all your spraying operations by air, instead of using trucks?
State law requires us to show measurable increases in mosquito populations to justify helicopter use. Also, weather is a major factor when scheduling a fogging operation. Trucks can operate in more adverse weather conditions.
Why do you spray for mosquitoes when I am out taking my evening walk?
The best time to kill mosquitoes is at dawn or dusk, when they are most active and looking for food, which is blood. It would be best to avoid walking or sitting outdoors during these times due to the heightened activity of mosquitoes and other biting insects. However, we avoid spraying at dawn when children are waiting for school buses or walking to school.
Why do we spend so much money on mosquito control instead of letting nature take care of the problem?
Living in Florida would be most uncomfortable without Mosquito Control. Before modern mosquito control devices people burned rags, tires or wet wood to create smoke to drive away mosquitoes. These methods did not kill the creatures but offered some relief, while, at the same time, polluting the air and inflaming respiratory problems in some people. We do use nature to kill mosquito larvae by the use of minnows and other fish who make a meal out of the larvae.
What is Encephalitis?
Encephalitis is an inflammation of the brain and spinal cord that can be transmitted through mosquito bites.
How can I protect myself?
Transmission prevention involves significantly decreasing the probabilities of mosquito bites. Preventive measures include avoiding outdoor activities after dark, when the mosquitoes are most active, wearing protective clothing (long sleeves and pants, etc.), and using repellents that contain DEET as its active ingredient.
No, Ocala Electric Utility (OEU) is considered a distribution utility that purchases power for their customers. Distribution utilities make up 67% of all utilities in the country. As a public power utility we serve at cost; returning excess funds to the consumers in the form of community contributions and reduced rates. Most municipals distribute power, although some large ones produce and transmit electricity; they are financed from municipal treasuries and revenue bonds.
What is the Power Cost Adjustment (PCA)?
The power we sell is produced by power plants using natural gas or other fuels. The PCA portion of your bill is based on the cost of purchasing the fuels that are converted into electricity you use every day.
How can I get an audit?
OEU provides a free online home energy audit using myenergyplanner.com. There are also commercial vendors in the private sector that perform energy audits. We recommend that you compare the cost and services provided.
Who is Florida Municipal Power Agency (FMPA)?
FMPA is a wholesale power company created and operated by municipalities across the state. The purpose of FMPA is to leverage numbers to achieve equal footing on the cost of generating or purchasing power.
Why does my electric bills seem so high?
Ocala Electric Utility is a municipal utility with each utility service detailed out on the monthly statement. Electric is just one of the services provided to the citizens within the City. This often gives the impression that our utility bills are higher when in fact what customers are seeing includes charges for other municipal services. For those OEU customers outside of the City, the electric is normally the only service provided with other utilities being provided through private vendors and/or county taxes. Consumption is also a major factor contributing to the cost of monthly service. The amount of energy and water consumed varies based on the efficiency of equipment, building envelope (home structure), and lifestyles.
What makes up the electric rate I see?
There are 3 main elements to your rate:
The electric service charge, a monthly base charge that covers meter reading and billing.
The Energy Charge, a cost per kilowatt hour to purchase, distribute, and maintain power to our customers.
Power Cost Adjustment, the fuel cost portion of the electric bill.
Who makes the decision on what my rates will be?
Rates are established based on a review of total costs, usually performed by an outside consultant. The consultant’s recommendations are submitted to City Council for approval. All changes to our rates must be approved by City Council and filed with the state Public Service Commission.
How does OEU handle vegetation management?
Trees growing near power lines are one of the primary causes of momentary and sustained power outages. To ensure that we are providing safe and reliable service to our customers, OEU implements a comprehensive vegetation management program pruning and removing hazardous trees around approximately 200 miles of lines each year.