Payment Information

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We offer many ways to pay!

**For pending disconnects on traditional or commercial accounts, pay via the Invoice Cloud Portal.
**For pending disconnects on Prepaid accounts, pay via Money Gram or Fidelity Express.

Online Payments - Prepaid

Prepaid billed customers, please visit to access and manage your account.

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Online Payments - Traditional

Traditional billed customers, please visit the Invoice Cloud Portal to:

  • View monthly statements
  • Sign up for paperless billing
  • Make a one-time online payment
  • Set up automatic payments (AutoPay) or to pay by text
  • Receive "statement ready" notifications

(Payments made via these methods are credited to your OEU account the same day)

Payments can also be made using our Automated Phone System by dialing 844-286-1785. 

Payments made via credit card will incur a convenience fee of $4.75 ($5.25 via automated phone system), with a maximum of $500 per transaction. MasterCard, Visa, American Express and Discover are accepted. Electronic checks are free online and via the payment kiosks with no maximum. A $0.50 convenience fee is charged for e-check payments made via the automated phone system. 

OEU accounts can also be paid at any one of the local MoneyGram, Fidelity Express, Western Union or Amscot locations. Simply click on the desired entity and you will be directed to their website for information on how to find the nearest agent location.

Payment Kiosks

Accepting cash, checks and credit cards are now located at the following locations: 

City of Ocala Customer Service Office – 201 SE 3rd St. 

  • Kiosk available outside 24/7 
  • Kiosk available inside Monday through Friday from 8 a.m. to 5 p.m. 

Paddock Mall – 3100 SW College Rd. 

  • Kiosk available inside the Food Court area during normal operating hours 

Marion County Public Library – 2720 E Silver Springs Blvd. 

  • Kiosk available inside during normal operating hours 

Citgo “Wayne's Kitchen” – 1211 NW 10th St. 

  • Kiosk available inside during normal operating hours

**For your convenience, a Drive-up Municipal Services Payment Drop Box is now located on the Fort King Street side of City Hall (directly next to the Fed Ex Shipment box).

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