Emory Roberts

Director

201 SE 3rd Street

Ocala, FL 34471

Phone: (352) 629-2489

Fax: (352) 629-1381

E-Mail: ous@ocalafl.org

Welcome to the City of Ocala's Customer Service Center.

Here we like to:

 Keep It Local, Keep It Simple!

NOTICE: The Customer Service Office will be closed from 11:30 AM to 1:30 pm on July 25th for an employee luncheon.  

The City Hall parking lot and payment drop box drive-way will be closed due to pavement resurfacing beginning July 25th. Weather permitting, the closure will be in effect for 5 business days. A walk-up payment drop box is located by the front door of the Citizen Service Center.

Ocala Electric Utility (OEU) offers many other ways to pay your bill.

Customer Service Office Lobby hours are Monday, Tuesday, Thursday, and Friday 8:00 AM to 4:00 PM; Wednesday 8:00 AM to 6:00 PM. Customer Service Call Center hours are 8:00 AM to 5:00 PM, Monday through Friday.

The Customer Service Office opens at 9:00 AM on the 3rd Thursday of every month due to employee training opportunities.

Are you looking for information about your account? Perhaps you would like an explanation of your bill or would like additional information about the services OEU provides? For this and other useful information about your account, follow this link. If you would like to be connected to our Public Education page, click here.

To report a problem or power outage, follow this link.