The services provided by the city include electric, water, sewer, storm water, solid waste, fire services, telecommunications and yard lights. These services are provided to customers within the Ocala city limits. However, some services are provided to customers outside the city limits. Our friendly customer service representatives will assist with establishing or cancelling service, billing inquiries, payment arrangements, etc.
To Stop service, please submit a Service Disconnect Request.
To Transfer service, please submit a Residential Transfer Service Request.
- If you are currently a prepaid customer, please do not complete this transfer request here. Instead, please click here to apply. You will be required to make an initial payment prior to starting services.
Businesses and Commercial:
For brand new service, please contact our Electric Engineering Division at 352-351-6620 or you may click HERE for more information:
All forms can be emailed to email@example.com, faxed to 352-629-1381, mailed via the US Postal Service, or brought in person, to the Citizens' Service Center located at 201 SE 3rd St., Ocala, FL 34471. Hours of operation are Monday, Tuesday, Thursday and Friday from 8 a.m. to 4 p.m. and Wednesday from 8 a.m. to 6 p.m.
For more information, please contact the Citizen Call Center at 352-629-2489. Hours of operation are Monday through Friday from 8 a.m. to 5 p.m.