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Ocala Electric Utility It's On


City of Ocala Expands Assistance Programs to Support Residents During COVID-19

In its continuing response to the pandemic, the City of Ocala is supporting customers with the following actions:

  • To support customers who may be facing financial hardships due to COVID-19, the City of Ocala will extend the no disconnection policy due to non-payment through June 15. The decision to suspend service disconnection went into effect March 16. The disconnection policy for past due balances resumes Tuesday, June 16. Customers having trouble paying their Municipal Service Statement, for any reason, must contact a service representative to make necessary payment arrangements.
  • Prepaid Accounts - Feeling overwhelmed by the negative balance on your pre-paid account? Our customer service representatives can assist you by placing the negative balance into debt recovery. The prepaid debt recovery program allows you to roll the negative balance into debt, enabling you to pay it off a portion at a time. Each time you make a payment towards your prepaid balance, 20% of that payment will be applied to your debt recovery balance. Please call 352-629-2489 or email to enroll in this debt recovery program.
  • Traditional Accounts – Customers having difficulty paying their utility statement should call 352-629-2489 or email Customer service representatives will be available to assist in providing a payment arrangement for up to 12 months.
  • As we continue to bill accounts, we encourage customers to keep their accounts current to avoid a large balance that may be difficult to pay off later. Payments can be made at any of our self-service kiosks, City of Ocala website, Fidelity Express, Western Union, Amscot, and MoneyGram locations. Payments can also be made via the automated phone system at 844-286-1785. Additional payment options and other online tools such as residential start and stop service, residential service transfers, and payment extensions can be found at
  • The mission of Ocala Electric Utility’s (OEU) C.A.R.E. (Communities are the Responsibility of Everyone) program is to connect citizens with programs, projects, and organizations serving the needs and making a difference within our community. The C.A.R.E. program application is available online year round, and the guidelines define the framework of our C.A.R.E program process. ·
  • Want to monitor your usage? Download the MyUsage app that is available to all OEU customers for free and it will show the details of your day to day electric and water usage. · Customers can go to and get a personalized online energy audit with information on how to conserve energy.
  • With more people remaining at home for extended periods of time, households may see an increase in energy use. The City of Ocala has provided some energy-saving tips and resources to help customers conserve energy on
  • Customers who require life-sustaining equipment should apply for a Medical Seal Designation, which alerts our employees of your critical need to have electrical service. The Medical Seal Program does not prevent service interruptions; therefore, we recommend that you maintain a battery back-up in case of a power outage.
  • Ocala Electric Utility supports the community by sponsoring Marion Senior Services and Interfaith Food 4 Kids during critical times of need.
  • OEU wants to help you save energy in the future. In conjunction with Arbor Day Foundation, register for one of the free energy saving trees available to OEU customer through May 31. Planting trees helps reduce energy costs and save consumers money.
  • Customers are advised to be aware of scammers taking advantage of the current situation with calls and emails threatening to shut off power if a payment is not made. Anyone who has received such a call should report it immediately to the City of Ocala, 352-629-2489.

In addition to the City of Ocala resources, we want to provide information to help our customers meet their needs during this critical time. The following community resources are available:

Central Florida Community Action Agency, Inc.

Low Income Home Energy Assistance Program (LIHEAP)

The LIHEAP program assists low-income households meet their home energy needs. The types of assistance provided includes:

  •  Payment of heating or cooling bills
  • Utilities that will be disconnected due to non-payment
  • Deposits for beginning utility service

Need to schedule an appointment with an agent?

1. Call 1-844-356-8136 (24 hours a day, 7 days a week)

2. Follow the automated prompts

3. Bring confirmation number and required documents to the appointment

Please note: CFCAA offices are closed to the public during this time, however, staff will be available to answer questions via appointments.