Assistance with reading the content of this website is available 8 a.m. to 5 p.m. Monday through Friday by calling 352-629-2489.

Payment Information

Press Enter to show all options, press Tab go to next option

 Make a Contribution to Neighbors Who Care 

We offer many ways to pay!

Online Payments - Prepaid

For pending disconnects on Prepaid accounts, pay via Money Gram or Fidelity Express.

**Please note that prepaid account payments can take up to 2 business days to post to the account (this includes payments made via kiosks, in person and online).

Prepaid billed customers, please visit to access and manage your account.

My Usage Logo

Online Payments - Traditional

For pending disconnects on traditional or commercial accounts, pay via the Invoice Cloud Portal.

Traditional billed customers, please visit the Invoice Cloud Portal to:

  • View monthly statements
  • Sign up for paperless billing
  • Make a one-time online payment
  • Set up automatic payments (AutoPay) or to pay by text
  • Receive "statement ready" notifications

(Payments made via these methods are credited to your OEU account the same day)

Scheduled payments made via Invoice Cloud do not add a payment extension to your OEU account.

Payments can also be made using our Automated Phone System by dialing 844-286-1785. 

Payments made via credit card will incur a convenience fee of $4.75 ($5.25 via automated phone system), with a maximum of $500 per transaction. MasterCard, Visa, American Express and Discover are accepted.

Electronic checks are free online and via the payment kiosks with no maximum. A $0.50 convenience fee is charged for e-check payments made via the automated phone system. 

OEU accounts can also be paid at any one of the local MoneyGram, Fidelity Express, Western Union or Amscot locations. Western Union or Amscot payment options can take up to 2 business days to post to the account. Simply click on the desired entity and you will be directed to their website for information on how to find the nearest agent location.

Payment Kiosks

Accepting cash, checks and credit cards are now located at the following locations: 

City of Ocala Customer Service Office – 201 SE 3rd St. 

  • Kiosk available outside 24/7 
  • Kiosk available inside Monday, Tuesday, Thursday and Friday from 8:00 AM to 4:00 PM; Wednesdays 8:00 AM to 6:00 PM

Paddock Mall – 3100 SW College Rd. 

  • Kiosk available inside the Food Court area during normal operating hours 

Marion County Public Library – 2720 E Silver Springs Blvd. 

  • Kiosk available inside during normal operating hours 

Citgo “Wayne's Kitchen” – 1211 NW 10th St. 

  • Kiosk available inside during normal operating hours

Change is not provided @ kiosks for cash payments. 

For your convenience, a Drive-Up Municipal Services Payment Drop Box is now located on the Fort King Street side of City Hall (directly next to the Fed Ex Shipment box). 

There is also a Drop Box located outside of the building at the Customer Service Office located @ 201 SE 3rd St.

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Download Acrobat Reader Flash Player Download Flash Player Windows Media Player Download Windows Media Player Microsoft Silverlight Download Microsoft Silverlight Word Viewer Download Word Viewer Excel Viewer Download Excel Viewer PowerPoint Viewer Download PowerPoint Viewer