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Start, Stop, or Transfer Service

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Start, Stop, or Transfer Service

The services provided by the city include electric, water, sewer, storm water, solid waste, fire services, fiber, and yard lights. These services are provided to customers within the Ocala city limits. However, some services are provided to customers outside the city limits. Our friendly customer service representatives will assist with establishing or cancelling service, billing inquiries, payment arrangements, etc.

Web Browser Compatibility: For the best experience when submitting an online form, we recommend you have cookies enabled in your web browser and the latest version of one of the following browsers installed:

  • Microsoft Internet Explorer 11 
  • Microsoft Edge (EdgeHTML 16 and greater) 
  • Google Chrome (74 and greater) 

If you experience any issues with the online forms, submit your application via email at OEU@ocalafl.org, fax at 352-629-1381, or in-person at 201 SE 3rd St, Ocala FL 34471.

Individuals: 

To apply for service first, verify that the property address is within the city's service area by using our interactive map located HERE.  Once verified, please click HERE to access our online portal.

To Stop service, please submit a Service Disconnect Request

To Transfer service, please submit a Residential Transfer Service Request.

  • If you are currently a prepaid customer, please do not complete this transfer request here.  Instead, please click here to apply.  You will be required to make an initial payment prior to starting services.

Additional Forms:

Prepaid Service

Monthly Standard Billing Service

All forms can be emailed to ous@ocalafl.org, faxed to 352-629-1381, mailed via the US Postal Service, or brought in person, to the Citizens' Service Center located at 201 SE 3rd St., Ocala, FL 34471. Hours of operation are Monday, Tuesday, Thursday and Friday from 8:00 AM to 4:00 PM; Wednesday from 8:00 AM to 5:00 PM.

Businesses and Commercial:

For brand new service, please contact our Electric Engineering Division at 352-351-6620 or you may click HERE for more information:

For more information, please contact the Citizen Call Center at 352-629-2489.   Hours of operation are Monday through Friday from 8:00 AM to 5:00 PM.