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Customer Service Center

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Emory Roberts

Director

 

201 SE 3rd Street
Ocala, FL 34471
Phone: (352) 629-2489
Fax: (352) 629-1381
E-Mail: ous@ocalafl.org

 

Welcome to the City of Ocala's Customer Service Center.

Here we like to:

 Keep It Local, Keep It Simple!

NOTICE: City of Ocala business offices will be closed Monday, Nov. 11 in observance of Veterans Day. There will be no residential collection for sanitation, yard waste or recycling routes Monday, Nov. 11. Residential sanitation collection regularly scheduled for Monday, Nov. 11 through Thursday, Nov. 14 will experience a one-day delay and will be collected Tuesday, Nov. 12 through Friday, Nov. 15. Waste Pro recycling collection for City of Ocala residents regularly scheduled for Monday, Nov. 11 through Thursday, Nov. 14 will take place Tuesday, Nov. 12 through Friday, Nov. 15. For more information, please contact the City of Ocala Residential Sanitation Division at 352-351-6697.

The Customer Service Office will be closed from 12:00-1:30 on November 20th  for our holiday employee luncheon.

Rate increases for electric, fire, stormwater, and sanitation will go into effect on October 1, 2019. For specific rate updates, please visit our online Rate Booklet in the Customer Service page at www.ocalafl.org.

Scammers are targeting utility customers and Ocala Electric Utility wants to keep you from becoming a victim. Ocala Electric Utility will never call customers to demand payment using any prepaid card or debit card. Be suspicious of callers demanding immediate payment for any reason. Never share personal or financial information with any one that calls or emails you. Never wire money, provide debit or credit card information, or meet a stranger in person to make a payment. If you believe there is a problem with your account, please call 352-629-2489.

Ocala Electric Utility (OEU) offers many other ways to pay your bill.

Customer Service Office Lobby hours are Monday, Tuesday, Thursday, and Friday 8:00 AM to 4:00 PM; Wednesday 8:00 AM to 6:00 PM. Customer Service Call Center hours are 8:00 AM to 5:00 PM, Monday through Friday.

The Customer Service Office opens at 9:00 AM on the 3rd Thursday of every month due to employee training opportunities.

Are you looking for information about your account? Perhaps you would like an explanation of your bill or would like additional information about the services OEU provides? For this and other useful information about your account, follow this link. If you would like to be connected to our Public Education page, click here.

To report a problem or power outage, follow this link.