Take control of your bill with the new Pre-Paid Program. There are no deposits, no late fees, no disconnect fees and no reconnect fees. This program allows our customers to be aware of their energy usage. Customers can then make efforts to conserve energy, which equals saving money. Studies have shown that customers enrolled in this type of program can save up to 15% on their energy usage.
Getting started is easy!
To sign up for the program, a $50 service fee will be required for all new customers ($30 service fee for all returning customers) along with $50 toward your credit balance.
Existing customers can also enjoy our prepaid services by starting their account with just a $50 credit balance. Current deposits can be applied towards the current bill and unbilled usage. If the account has any balances left over to be paid, it will be added to the prepaid account as Debt Recovery.
Debt Recovery: Behind on your payment? No problem!
Rolling your current balance into debt recovery allows you to pay it off a portion at a time. Each time you make a payment towards your prepaid balance 30% of the payment will apply toward your debt recovery balance!
How will I be billed?Pre-paid accounts do not receive paper statements (i.e. bills) as this information will not be relevant to your pre-paid account. Daily pre-paid account history (i.e. usage, charges and payments) will be available at www.myusage.com or by calling our automated system at 352-629-8216. The website will allow you to modify your notification settings. Customers are solely responsible for managing and updating the notification settings on pre-paid account(s) after signup. If your contact numbers are not current in the system, you will not receive notifications and service may be disconnected without further notice. Accounts will be reconciled monthly in the Ocala Electric Utility billing system and any adjustments (positive or negative) will be made at that time.
How can I monitor my account?View your daily usage, account balance, payment history and more by visiting MyUsage.com. This website displays the prior day’s energy usage and allows you to monitor your energy and water consumption 24/7. The data is detailed by the hour so customers can see exactly when they have used the most energy. There is also a MyUsage app for smart phones and an app through Facebook. Alerts can also be set up to inform you of your account status.
What are the different types of alerts?
- Daily Balance
- Daily Usage
- High Usage
- Missing Usage
- Low balance
- Pending Disconnect
How does MyUsage.com work with the Pre-Paid Program?
MyUsage.com is a communication tool. Once a month, at the end of your billing cycle, our billing system will reconcile with your prepaid account. You will see a minimal increase or decrease in your prepaid balance. If the difference of your billing system balance and your prepaid balance is more than $10, Ocala Electric Utility will be alerted. A customer service representative will investigate the reason for the difference and correct the account if needed.
Behind on your payment? No problem!Roll your current balance into debt recovery allowing you to pay it off a portion at a time. Each time you make a payment towards your prepaid balance; 30% will come out of that payment and be applied to your debt recovery balance!
What is the best way to avoid a low Pre-Paid balance?Customers are encouraged to monitor their account balance. If your balance reaches $0, your services will be disconnected. Disconnects occur the day immediately following a $0 balance at 11 a.m. For service restoration, please visit a MoneyGram or Fidelity Express location. MoneyGram is located at most CVS Pharmacy and Wal‐Mart locations (Receive Code: 8837). The best way to avoid disconnection is by setting a “low balance” alert and monitoring your balance. Also, make sure that you have the “pending disconnect” alert activated.
If I am disconnected, how much is owed to be reconnected?A minimum payment of $15 plus the amount owed (including a percentage toward debt recovery if applicable) since reaching a $0 balance. The entire payment will go towards your account balance because there are no disconnect or reconnect fees involved.
When will my payment post to MyUsage.com?
It depends on the method used:
- MoneyGram: 30 mins. (Code 8837)
- Fidelity Express: 30 mins.
- Phone: 629-2489 Next business day
- Western Union: 2 business days
- Online: Next business days
- Payment Kiosks: Next business day
Is there a termination fee if I decide to go back to traditional billing?
The Pre-Paid Program has a mandatory 12-month agreement. At the end of 12 months, if you decide to switch to a traditional service, you will have to pay the required security deposit for a traditional account.